Workplace Chaplain Services, LLC.

Chaplain Assistance Program (CAP)

Frequently Asked Questions

What is a Chaplain Assistance Program (CAP)?

A Chaplain Assistance Program (CAP) is a personal, voluntary, confidential employee care benefit available to employees and their dependents. Corporate chaplaincy provides caring, compassionate chaplains who are available to serve all employees 24 hours a day, 7 days a week, 365 days a year. Chaplains help employees connect with the resources they need to reduce stress, and they ensure that employees do not have to feel alone when life gets overwhelming. They also serve as a support to managers who are trying to deal with the complex personal situations that employees bring to work. As chaplains build relationships with employees, they are available both to provide support and encouragement when things are going well and to help facilitate creative problem solving when employees are struggling with any number of personal issues.

What is a workplace chaplain?

Many people are familiar with chaplains in hospitals or in the military. A workplace chaplain fills a similar role in the workplace. Trained in creative problem solving, workplace chaplains are available 24/7/365 for employees and their dependents. They walk through life with employees, care for them, serve as a confidential listener, and offer assistance and resources to help the employee as they walk through difficult times.

Why is corporate chaplaincy a benefit to the employer/employee?

Corporate chaplaincy looks at the employee as a whole person. Workplace chaplains know employees have a life outside of work, and they realize that challenges that occur in the employee’s personal lives can carry over into their workday. By offering a Chaplain Assistance Program, employees have a place to turn when challenges come that helps them feel better and be more productive at work and at home.

Does a chaplain in the workplace interfere with employees getting their jobs done?

No. The role of the chaplain is to help employees deal with the issues in life that distract them from work and make it more difficult for them to focus and be their best.

At Workplace Chaplain Services, LLC, the typical chaplain/employee interface will occur during the chaplain’s regular hours in the office or by phone or email. If you would like to have a more in-depth discussion or request additional assistance from the chaplain, follow-up conversations can be arranged outside of work hours. These arrangements may include communicating through email, setting aside time for a confidential phone call, or getting together during a break or lunch time. Additionally, a more in-depth discussion may occur at a neutral location. If a prolonged visit at the workplace appears necessary, the employee will need their supervisor’s approval prior to any such meeting taking place. Having a conversation with a chaplain brings a fresh set of eyes and ears to a problem and offers all employees a safe place to deal with the issues of life.

Are conversations with a chaplain confidential?

Employees can be confident that nothing they say will go beyond the chaplain*. Since conversations with chaplains are confidential, chaplains do not report the content of these conversations to management or any other party, not even to other chaplains. With this in mind, employees are safe to talk about any issues they are dealing with in their professional lives, as well as in their private lives.

If there were ever a situation where an issue comes up that the chaplain feels could be better handled by another chaplain with different areas of expertise, the chaplain would ask permission from the employee before collaborating.

Most chaplains are not professional counselors, and the role of a chaplain is not to serve as a counselor. However, there may be times when a chaplain feels a counselor would handle the employee’s situation best. In these cases, the referral protocol would be discussed with them.

Chaplains do not take notes for any purpose other than perhaps their own memory, so they are able to remember basic information between visits. This information is not shared with anyone, if it is written down at all. Any other specific questions about the confidentiality policy can be discussed in further detail directly with the chaplain.

*Except in cases of child abuse or when someone poses an immediate threat to him or herself or the safety of someone else. In such cases, employees will be informed that the conversation is venturing into an area where the chaplain is obliged to report what is discussed and asked if they want to continue.

What about employees who may not want a chaplain?

A Chaplain Assistance Program is a voluntary benefit. A chaplain is available to the employee 24/7/365, but it is entirely up to the employee if they would like to contact a chaplain and talk to him or her about anything.

The chaplains will not force a relationship. Chaplains will let the employee lead the relationship. They will be consistent and available, but they will not initiate a deeper conversation unless the employee invites them in.

What types of cases typically involve chaplains?

Chaplains are available to listen and to help in any number of situations, large and small. Chaplains are there to walk through life with employees, as both confidant and advisor, as needed. Chaplains are also certified to enter jail facilities, emergency rooms, and accident scenes. Chaplains will assist employees with issues pertaining to hospital care, family and marriage care, substance abuse, stress management, and interpersonal conflicts. Some chaplains can also officiate at wedding ceremonies and funeral services.

Does the chaplain provide long-term counseling services?

Chaplains will not provide counseling services, but chaplains will provide care for those who are in need of professional counseling by helping to connect them with a counselor, either from the company’s insurance network or from the chaplain’s own referral network.

When is the chaplain available, and how does an employee contact a chaplain when special needs arise?

For routine contact, the chaplain’s email address and phone number will be available to both employer and employee. Our goal is to respond to request or crisis situations in a timely manner. Calls made to the chaplain for assistance will be returned in 24 hours or less. There will also be an emergency number that will connect the caller to a live operator. If for some reason they cannot get in touch with their chaplain in an emergency, this answering service will seek out another available chaplain who can help.

Chaplains are on call 24 hours a day, 7 days a week, 365 days a year. You should always be able to talk by phone with a chaplain from the Workplace Chaplain Services, LLC team within an hour of placing a call.

Because chaplains contact employees on a regular basis, employees often ask for assistance directly. Since chaplains come to know the employees by way of a regular brief contact, there are very few barriers to initiating a discussion and following up with regards to any concerns on successive visits.

Does Workplace Chaplain Services, LLC require chaplains to be affiliated with any specific church or denomination?


Can a workplace chaplain effectively care for all employees from varied backgrounds regardless of their beliefs?

Yes. Chaplains are skilled workplace caregivers who are trained in providing care in a diverse environment.

Do chaplains “push religion” or focus primarily on the religious needs of employees?

No. Chaplains are sensitive to any needs employees may have. The approach is based on the military and hospital chaplain models—to provide a neutral, nurturing, and always-available caregiver—with a focus on helping employees and their families better manage and respond to basic issues that come up in their personal lives and at work. Employees have the option to talk with chaplains about any issue, and employees decide where to take the conversation. This means that the chaplain will listen to what the employee has to say, facilitate discussions with the employee, and help the employee problem-solve healthy ways to deal with the situation. The chaplain will not bring up spirituality unless the employee asks about spiritual issues.

What are the core standards of chaplaincy?

Availability: Chaplains are available 24 hours a day, 7 days a week, 365 days a year to provide help and hope.

Relationships: Chaplains are more than an 800 number. Over time, chaplains get to know the employees they work with, even if there is not a crisis to deal with. Chaplains take the time to build relationships with those they serve so that if/when an emergency does arise, they won’t have to call a stranger; they will be able to call a chaplain whom they know and trust.

Permission: Chaplains are available to build relationships and to help, but they will not do anything without first receiving permission from the employee. Chaplains respect those they serve, and they respect the trust that is placed in them. Only with the permission of the employee will chaplains bring up personal or spiritual matters. In such cases, chaplains follow the lead of the employee, and are pleased to be available if asked, but will not invite themselves in.

Confidentiality: Chaplains understand that it can be difficult to find someone the employee can trust who will keep everything they say confidential. It is important for employees to know that the chaplain respects them and their privacy, and what they share with them will not be shared with anyone else (except in cases of child abuse or when someone poses an immediate threat to them or the safety of someone else. In such cases, employees will be informed that the conversation is venturing into an area where the chaplain is obliged to report what is discussed and asked if they want to continue).


Providing Relational Services & Support to Employees in the Workplace!