Availability: Chaplains are available 24 hours a day, 7 days a week, 365 days a year to provide help and hope.
Relationships: Chaplains are more than an 800 number. Over time, chaplains get to know the employees they work with, even if there is not a crisis to deal with. Chaplains take the time to build relationships with those they serve so that if/when an emergency does arise, they won’t have to call a stranger; they will be able to call a chaplain whom they know and trust.
Permission: Chaplains are available to build relationships and to help, but they will not do anything without first receiving permission from the employee. Chaplains respect those they serve, and they respect the trust that is placed in them. Only with the permission of the employee will chaplains bring up personal or spiritual matters. In such cases, chaplains follow the lead of the employee, and are pleased to be available if asked, but will not invite themselves in.
Confidentiality: Chaplains understand that it can be difficult to find someone the employee can trust who will keep everything they say confidential. It is important for employees to know that the chaplain respects them and their privacy, and what they share with them will not be shared with anyone else (except in cases of child abuse or when someone poses an immediate threat to them or the safety of someone else. In such cases, employees will be informed that the conversation is venturing into an area where the chaplain is obliged to report what is discussed and asked if they want to continue).